Frequently Asked Questions
Everything you need to know about your Providence shopping experience.
What is the standard shipping time for orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
How do I initiate a return or exchange?
You can return any unworn, unwashed items with original tags within 30 days of delivery. Simply visit our Returns Portal and enter your order number to generate a prepaid shipping label.
How can I ensure I select the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.
What payment methods do you accept?
Providence accepts all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and interest-free installment options via Klarna.
Are your materials ethically sourced?
Sustainability is at our core. We partner exclusively with fair-trade certified factories and prioritize organic cotton, recycled polyesters, and eco-friendly dyes in all our collections.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You have a 60-minute window after checkout to request a cancellation or address change by contacting our support team.